Zendesk Chat is a trusted and popular live chat software used by businesses of all sizes worldwide. The iPhone & iPad app offers the same great features found on the web dashboard.
Studies show that reaching out to customers with a chat increases the likelihood of a purchase by three times. With over 200,000 websites already using Zendesk Chat, it's clear that this live chat app is effective in improving customer support.
Benefits of using the app:
- On the iPad, you can continue chatting with customers while using other applications, thanks to the full support for multi-tasking with Slide Over and Split View.
- Promote better collaboration between agents even on the go, through agent-to-agent chats.
- Never miss a chat message from a customer with full push notification support, and be alerted when a visitor is on your website.
- Manage, monitor, and reply to visitor conversations from anywhere.
- Switch seamlessly between the online web dashboard and mobile apps, keeping your conversations going where you left off.
- Reduce agent response time and typing effort with the shortcuts feature.
- Real-time visibility of who's online on your website enables you to engage with new leads while they are actively browsing.
- Enhance live customer support by accessing the recent pages visited on your website and reviewing past chat history of visitors.
Overview
Zendesk Chat is a Freeware software in the category Business developed by Zendesk.
The latest version of Zendesk Chat is 1.16.0, released on 07/02/2024. It was initially added to our database on 10/24/2023.
Zendesk Chat runs on the following operating systems: Android/iOS.
Users of Zendesk Chat gave it a rating of 5 out of 5 stars.
FAQ
What is Zendesk Chat by Zendesk?
Zendesk Chat is a live chat software solution that enables businesses to engage with customers in real-time on their websites or mobile apps.
How does Zendesk Chat help businesses?
Zendesk Chat helps businesses provide personalized customer support, increase sales conversion rates, and improve customer satisfaction by enabling real-time communication with website visitors.
What are the key features of Zendesk Chat?
Key features of Zendesk Chat include proactive chat triggers, canned responses, file sharing, chat routing, analytics, and integrations with other tools like Zendesk Support.
Is Zendesk Chat easy to set up and use?
Yes, Zendesk Chat is easy to set up with a simple installation process and intuitive user interface that makes it easy for agents to respond to customer inquiries.
Can Zendesk Chat be customized to match a business's branding?
Yes, Zendesk Chat can be customized with branding elements such as company logos, colors, and chat widget design to maintain a consistent brand experience for customers.
Does Zendesk Chat offer mobile support?
Yes, Zendesk Chat offers mobile SDKs for iOS and Android platforms, allowing businesses to integrate live chat functionality into their mobile apps.
Is Zendesk Chat secure for handling customer data?
Yes, Zendesk Chat is designed with security in mind and offers features such as end-to-end encryption and GDPR compliance to ensure the protection of customer data.
Can Zendesk Chat be integrated with other customer support tools?
Yes, Zendesk Chat can be integrated with other Zendesk products like Zendesk Support for comprehensive omnichannel customer support management.
What pricing plans are available for Zendesk Chat?
Zendesk Chat offers various pricing plans based on the number of agents and features required, with options for both small businesses and enterprise-level companies.
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